7 HELPFUL GUIDELINES FOR A BETTER CUSTOMER EXPERIENCE WITH OUR SERVICE DEPARTMENT

We’ve read tons of articles about how to perform good customer service. Lots of them offer tips that are useful, but in the final analysis good customer service is all about satisfying needs. In the pool service business the difficult issue is that we’re seasonal – and with a growing pool service business this means that 135% of our customers want us all at the same time!

What is a Salt Water Pool?

Salt water pool image with a beach chair

There are several misconceptions about salt pools. The first is that it is an alternative to chlorine. Most customers who call to inquire about converting their pool “from chlorine to salt”. A salt pool is a chlorine pool in every way. The simple explanation is that the salt cell converts the sodium chloride in the … Read more

Do we offer water testing?

Water testing example with test tubes and showing the reaction of reagents in the water.

Rin Robyn Pools offers water testing in all of our locations, Chester and Hackettstown, using state of the art BioGuard ALEX® Professional Water Testing. Fill up a clean testing bottle and bring the water to the store.  The best water samples  are drawn elbow deep below the water surface. Once the results of your water … Read more

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